Privacy Policy

Privacy Policy
LIQURSTORE(UEN: [UEN]) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

1. Data We Collect
   We may collect the following personal data from you:
   • Identity data: full name, date of birth, NRIC/passport number (for age verification)
   • Contact data: email address, phone number, delivery address
   • Transaction data: products purchased, order history, payment method type (not full card details)
   • Technical data: IP address, browser type, device information, cookies
   • Usage data: pages visited, time spent on site, referral source
   • Marketing preferences: whether you have opted in to receive promotional communications
2. How We Collect Your Data
   We collect data:
   • Directly from you when you register an account, place an order, or contact us;
   • Automatically via cookies and similar tracking technologies when you visit our website;
   • From third-party payment providers (limited to transaction outcome — we do not receive full card numbers);
   • From delivery partners when confirming delivery completion.
3. How We Use Your Data
   We use your personal data for the following purposes:
4. To process and fulfil your orders and arrange delivery
5. To verify your age and eligibility to purchase alcohol
6. To communicate with you about your order status
7. To send you promotional emails and offers (only if you have opted in)
8. To improve our website and customer experience
9. To comply with our legal obligations, including maintaining records required under our liquor licence
10. To detect and prevent fraud
11. Legal Basis for Processing
    We process your personal data on the following grounds:
    • Contractual necessity — to fulfil your order
    • Legal obligation — to comply with SPF licensing requirements and age verification duties
    • Consent — for marketing communications (which you may withdraw at any time)
    • Legitimate interests — for fraud prevention and website analytics
12. Data Sharing & Disclosure
    We do not sell your personal data. We may share it with:
    • Delivery partners and logistics providers (name, address, phone number only)
    • Payment gateway providers (for secure transaction processing)
    • IT and website service providers (under data processing agreements)
    • Regulatory authorities (Singapore Police Force, IRAS) where required by law
    All third parties we share data with are required to handle it in accordance with the PDPA and their own privacy obligations.
13. Cookies
    We use cookies to:
    • Remember your shopping cart and login session
    • Analyse website traffic and usage patterns (via tools such as Google Analytics)
    • Display relevant products and promotions
    You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.
14. Data Retention
    We retain your personal data only for as long as necessary:
    • Order records: 7 years (for tax and regulatory compliance)
    • Age verification records: as required by our liquor licence conditions
    • Marketing preferences: until you withdraw consent
    • Technical/log data: up to 12 months
15. Your Rights Under the PDPA
    You have the right to:
    • Access the personal data we hold about you
    • Correct any inaccurate or incomplete data
    • Withdraw consent for marketing communications at any time
    • Request deletion of data we no longer have a legal basis to hold
    To exercise any of these rights, please contact our Data Protection Officer at [contact@yourdomain.com.sg]. We will respond within 30 days.
16. Data Security
    We implement appropriate technical and organisational measures to protect your personal data, including:
    • SSL/TLS encryption for all data transmitted through our website
    • Secure, access-controlled servers
    • Regular security reviews and access audits
    • Limited staff access to personal data on a need-to-know basis
    No method of online transmission is 100% secure. While we take all reasonable steps, we cannot guarantee absolute security.
17. Third-Party Links
    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
18. Changes to This Policy
    We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The current version will always be available at our website. Last updated: June 2025.
19. Contact & Data Protection Officer
    If you have any questions or concerns about how we handle your personal data, please contact us:
    LIQURSTORE| [Registered Business Address, Singapore] | [contact@yourdomain.com.sg]
    We take all data complaints seriously and will investigate promptly.